Suspend It Seating Payment Policy
Because of the custom nature of Suspend-It Seating products, Suspend-It Seating requires a non-refundable payment deposit of 50% at the time that your order is placed. The remaining balance due must be paid in full before the product will be shipped.
It is the responsibility of the customer to verify the accuracy of all measurements before Suspend-It Seating begins production on your order. Suspend-It Seating will custom build your seating system based upon the measurements that you provide when your order is placed. The business or individual who provides the measurements and/or drawings is solely responsible for their accuracy. All Suspend-It Seating orders considered to be custom and are not refundable and cannot be returned. If you desire Suspend It Seating to rework any part to the corrected dimensions, additional charges will apply.
If a mistake is made and your custom bar frames or table frame are not built as shown on your drawing or measurements, our liability is limited to the re-manufacture of the part to the correct dimensions.
Suspend It Seating Shipment Policy
Suspend It Seating will process and ship most orders within ten business days from the order date. All orders must be paid in full before product will be shipped. Most Bar Frame orders will be shipped via Fed Ex Ground. Other products such as The Suspend-It Table Frames will be shipped via a common carrier truck line and are shipped F.O.B. destination. Some chair styles may take up to six weeks to ship from the chair manufacturer and may be delivered separately and at a later date than the bar frames.
Order Cancellation: All orders are typically processed and shipped within five to ten business days. This means that any person desiring to cancel an order must do so within four business days of placing the order. Any order cancelled within the four day grace period will not be subject to the 50% restocking fee.
Any order cancelled on or after the fifth day will be subject to a 50% restocking fee. Additional charges such as shipping and recovery costs will be charged if the equipment has been shipped out prior to the cancellation of your order. These costs will be deducted from the amount to be refunded. All sales are final and product returns are not accepted.
All invoices are due and payable at the date of purchase unless otherwise specified. A late charge of 2% monthly (24% annually) will be charged on all late accounts. Title to any equipment or merchandise shall not pass to the purchaser until all sums due are paid in full. Suspend It Seating accepts cash, checks, visa, master card and American Express. All returned checks will be subject to a $20.00 fee. Purchaser agrees to pay all court costs and attorneys fees should collection proceedings be required.
When browsing and purchasing from Suspend-It.com, you have certain rights. Swings and Things Inc. owns Suspend It Seating and owns and operates Suspend-It.com, and ComponentPlaygrounds.com and wishes all of our users to know and understand our policies when purchasing items from this web site. As you browse our site and purchase the best suspended seating equipment available, we want you to feel safe and confident at each step of the process.
First, you have the right to the privacy of all personal information that is entered on this web site. We pledge to keep your personal information safe and secure. Your personal information is encrypted using a secure server for maximum security. Suspend-It.com does not sell, rent, give or trade your personal information to any third party, unless legally required to do so or under your consent.
Second, you have the right to know that you can shop safely at Suspend-It.com, and you will never have to worry about credit card safety. Personal information such as your name, address, phone number and credit card details will be required to complete your order. Suspend It Seating agrees to keep your information confidential. When orders are placed over the phone, Suspend It Seating agrees to shred your credit card details immediately upon completion of your order being processed.